Title: Communicating with a Virtual Workforce

Presenters: Sheila Guston, CHDS, AHDI-F and Patt King, CHDS, AHDI-F  

Credit: 1 Professional Development (PD)

Session Description: Love it or hate it, communicating virtually has become the norm. Join us for this lively presentation and discussion about the many options available to facilitate virtual communication. Whether you are communicating one-on-one, in small groups, or as part of a large team, some forms of communication are more effective than others. Best practices for each will be discussed, along with things to avoid in preventing miscommunications and misinterpretations, when communicating virtually. Just about everything you do in person can be adapted to be done virtually—training, recognition, celebrations, team building, discipline, etc. Anyone who works remotely will benefit from the information shared, regardless of specific job role.

Learning Objectives

1. Identify options for effective virtual communication.
2. Learn best practices and things to avoid when communicating virtually.
3. Identify strategies for virtual training, recognition, team building, discipline, etc.

About the Speakers: 

Sheila Guston, CHDS, AHDI-F, is the supervisor of HIM Document Integrity at Spectrum Health in Grand Rapids, MI, and is the interim CEO of the Association for Healthcare Documentation Integrity.

Patt King, CHDS, AHDI-F, is the manager of HIM–Medical Transcription for Tucson Medical Center, a 600-bed not-for-profit community hospital in Tucson, Arizona, and served as AHDI's President for the 2019-2020 term.