Embracing English-as-a-Second-Language Dictators (1 TT)

Title: Embracing English-as-a-Second-Language Dictators

Presenters: Caitlin Bourbonnais and Natalie Bolohan

Session Description

In the healthcare documentation realm, you can’t avoid ESL dictators, particularly with evolving trends toward global interconnectivity. Attend this presentation to learn how to embrace difficult dictators and implement some strategies to tune your ears. You’ll better be able to decipher different cultural accents and dictation styles, and what was said versus what you heard. Hear the good news about ESL dictators and voice recognition and receive resources to help you along the way! 

 Learning Objectives

1. The top challenges MTs face with ESL dictators and tips for overcoming them.
2. How to decipher components of an accent by breaking down patterns of speech, e.g., vowels, consonants, stressors, rhythm, intonation, word endings, extra syllables, problem sounds, and more!
3. What to do when additional problems arise, such as more general audio issues or speech recognition misinterpretations.

About the Speakers

Caitlin Bourbonnais is a graduate of CanScribe and has been working as a medical transcriptionist for 4 years. While she continues editing and transcribing part time with AQuity, in 2020 she joined the CanScribe instructional team. Before COVID shutdowns, she enjoyed volunteering with adult literacy and art programs.

Natalie graduated from CansScribe Career College approximately 10 years ago and has worked in the medical transcription field as an MLS and a team leader since that time. Three years ago, Natalie also became an educational assistant with CanScribe, a position she loves and still holds to this day. She is very passionate about her job and never hesitates to share this information. The majority of Natalie’s 10 years in this field were with acute-care facilities having 95% English-as-a-second language (ESL) dictators. She has stories and tips to share on how to excel with ESL dictators.