HDIVC20: Mayo Clinic Provider Quality Program, Jackie Schickling, Jennifer Styer (1 TT)

HDIVC20 Recording

Speakers

Jackie Schickling and Jennifer Styer, RHIT, CCS-P

Description

In this session we will walk through Mayo Clinic’s implementation of Epic and M*Modal products and the provider quality program that was introduced post go-live. We will touch on the historical documentation practices at Mayo Clinic, provider training with the transition to Epic, and the development and implementation of the provider quality program, including delivery of reviews. Benefits experienced since Epic go-live, challenges that have been overcome, and current state and future goals will also be explored.  

Attendees will learn: 

1. Historical background and need for provider quality program.
2. Provider training modalities.
3. How the provider QA program was developed.
4. How delivery of provider reviews is accomplished.
5. Future goals of PQA program and benefits to Epic documentation.